All systems are operational.
You can report an incident by creating a helpdesk ticket.
Last updated 2025-11-18 10:55:24
Main website of Guild of Residential Landlords
View DetailsLast updated 2021-01-20 12:34:19
PRS Accreditation Scheme website
Last updated 2026-01-08 12:18:28
Last updated 2025-09-30 09:37:14
Various services "build" the agreement before it is returned as a PDF
Last updated 2025-07-23 10:18:04
Digital Signing
Last updated 2022-09-07 14:36:08
Last updated 2026-01-08 12:13:42
The tenancy assessment report referencing system
Last updated 2022-08-19 11:53:57
Last updated 2022-06-17 15:18:08
Last updated 2022-06-18 14:49:23
Emails now being sent correctly again although there may be some minor disruption to emails over next few hours.
We are experiencing difficulties when sending email notifications. You may not receive notifications when agreement has been built or when a reference has been completed. If you check the main dashboard (tenancy builder 3) after a short while you should see your agreement or reference. It’s only notifications not working properly, everything else is working fine.
Appears to be working
The service which converts logos is currently down. Our default logo will be used instead. Error code: tbv3-1718939
The issue now appears to be resolved.
The 3rd party service which merges the documents into a single PDF has a degraded service. Building is working but will take longer than normal to be completed and returned to the Builder. We apologise for the inconvenience. The 3rd party service is aware and are trying to fix.