Guild of Residential Landlords

If you have a space in your username, you will not be able to login into the Tenancy Builder (but you can log in to all other parts of the website). A fix is being worked on, but you can gain access by going to your profile page (you will be able to log in to that part) and remove any spaces from your username. Save the change and try logging into Tenancy Builder. That will work. We apologise for the trouble.

As a further update, the credit bureau has restored API access, and the referencing functions normally. We apologise for the trouble.

The third-party still has not fixed API access, but we will manually put requests through. Complete the form as usual, and we will do the report, which will be emailed to you. Reports may take a little longer than expected and won't appear in the Builder section. We apologise for any trouble.

We are still waiting for the bureau to resolve the issue.

We are aware that referencing isn't going through currently, and we apologise for the trouble. There is an issue with the third-party credit bureau authorising requests, and we have reported the problem and awaiting a response.

We found the issue and deployed a fix. In the meantime, if you see a 500 error, please log in using your username instead of your email, which should work whilst the fix is populated across the internet.

We have deployed a fix, although some customers still see the same. We are waiting for the fix to populate across the internet.

We are aware of an issue affecting a small number of customers who see a 500 error when trying to access Tenancy Builder. We apologise for the trouble, and we are investigating.