All systems are operational.
You can report an incident by creating a helpdesk ticket.
Last updated 2025-11-18 10:55:24
Main website of Guild of Residential Landlords
View DetailsLast updated 2021-01-20 12:34:19
PRS Accreditation Scheme website
Last updated 2025-12-06 16:26:25
Last updated 2025-09-30 09:37:14
Various services "build" the agreement before it is returned as a PDF
Last updated 2025-07-23 10:18:04
Digital Signing
Last updated 2022-09-07 14:36:08
Last updated 2025-10-28 15:28:20
The tenancy assessment report referencing system
Last updated 2022-08-19 11:53:57
Last updated 2022-06-17 15:18:08
Last updated 2022-06-18 14:49:23
If you have a space in your username, you will not be able to login into the Tenancy Builder (but you can log in to all other parts of the website). A fix is being worked on, but you can gain access by going to your profile page (you will be able to log in to that part) and remove any spaces from your username. Save the change and try logging into Tenancy Builder. That will work. We apologise for the trouble.
As a further update, the credit bureau has restored API access, and the referencing functions normally. We apologise for the trouble.
The third-party still has not fixed API access, but we will manually put requests through. Complete the form as usual, and we will do the report, which will be emailed to you. Reports may take a little longer than expected and won't appear in the Builder section. We apologise for any trouble.
We are still waiting for the bureau to resolve the issue.
We are aware that referencing isn't going through currently, and we apologise for the trouble. There is an issue with the third-party credit bureau authorising requests, and we have reported the problem and awaiting a response.