Incident History

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  1. Oct 19, 2026

    1. Referencing issue appears resolved

      The issue affecting referencing reports appears to be resolved. If you received a zero report on or after 15 October, please edit the reference and resubmit it without changing any details. You should now receive a regular report. You were not charged for any zero reports. We apologise for the inconvenience.

    2. Referencing reports under investigation

      We are seeing an unusually high number of zero reports from referencing. We are investigating whether there is an issue with the credit bureau. We apologise for the inconvenience.

  2. Oct 12, 2026

    1. Support has recovered.

    2. Support appears to be down.

  3. Oct 06, 2026

    1. Support has recovered.

    2. England has recovered.

    3. Wales has recovered.

    4. Wales appears to be down.

    5. England appears to be down.

    6. Support appears to be down.