Incident History

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  1. Oct 01, 2026

    1. Tenancy Builder update — monitoring

      We updated Tenancy Builder today, mainly with behind-the-scenes improvements. Some customers may experience unexpected behaviour following the update. If something is not working as expected, try opening Tenancy Builder in a private window or using another browser or device. If the problem continues, please contact support so we can investigate. We are monitoring and will address any issues identified.

  2. Sep 11, 2026

    1. Support has recovered.

    2. England has recovered.

    3. Wales has recovered.

    4. Wales appears to be down.

    5. Support appears to be down.

    6. England appears to be down.

  3. Sep 06, 2026

    1. Support has recovered.

    2. Tenancy Builder has recovered.

    3. Wales has recovered.

    4. England has recovered.

    5. Tenancy Builder appears to be down.

    6. Support appears to be down.

    7. Wales appears to be down.

    8. England appears to be down.

  4. Sep 05, 2026

    1. England has recovered.

    2. Wales has recovered.

    3. Tenancy Builder has recovered.

    4. Support has recovered.

    5. Tenancy Builder appears to be down.

    6. England appears to be down.

    7. Wales appears to be down.

    8. Support appears to be down.