Incident History

Referencing is now working again. Rather than applying a temporary fix, we have deployed a new system that was already in development. All new references will automatically use the new system, which is much faster and which we hope will provide greater long-term stability.

If you have any reports still stuck as “in progress”, please contact us. We will process them through the new system and refund credits where necessary.

We apologise for the inconvenience and thank you for your patience.

We are experiencing difficulties with referencing, with reports becoming stuck as “in progress” and not completing. We are working on a fix and hope to restore the service shortly. We will update this page when reports can be created again. We apologise for the inconvenience.

The issue affecting referencing reports appears to be resolved. If you received a zero report on or after 15 October, please edit the reference and resubmit it without changing any details. You should now receive a regular report. You were not charged for any zero reports. We apologise for the inconvenience.

We are seeing an unusually high number of zero reports from referencing. We are investigating whether there is an issue with the credit bureau. We apologise for the inconvenience.