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About This Site

This page shows currently known incidents. You can also view the uptime of all websites.

You can report an incident by creating a helpdesk ticket.

Success events shown on the graph are taken from various sources but are mainly from Tenancy Builder after a successful build.

Past Incidents

01.04.21

No incidents reported

31.03.21

No incidents reported

30.03.21

Merge Data Cloud Services Tenant details not displaying correctly.

We are aware of an issue where if the tenant name is filled in but nothing else, the tenant name is not displayed at all on the produced tenancy agreement. To fix, please enter an email in the tenant email field. This email will not be displayed on the tenancy agreement so it can be anything (as long as a valid email). We apologise for the inconvenience. IT department has been notified and a fix will be made by tomorrow.

  • This issue has now been fixed. Tenant names will display in all cases

  • A fix is being worked on.

    • 29.03.21

    Merge Data Cloud Services Document data merge issue

    There appears to be an issue with the 3rd party service which merges Builder data into PDF format. We are investigating and monitoring. Error code: tbv3-1720607

  • This appears to be fixed.

    • 28.03.21

    No incidents reported

    27.03.21

    No incidents reported

    26.03.21

    No incidents reported

    25.03.21

    Merge Data Cloud Services Logo converting issue

    The service which converts logos is currently down. Our default logo will be used instead. Error code: tbv3-1718939

  • User not entering a valid URL to an image caused error.