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About This Site

This page shows currently known incidents. You can also view the uptime of all websites.

You can report an incident by creating a helpdesk ticket.

Success events shown on the graph are taken from various sources but are mainly from Tenancy Builder after a successful build.

Past Incidents

08.08.22

docs.landlordsguild.com Minor issues after todays maintenance

We are aware of some minor issues after today's update, and we hope these will be fixed by tomorrow. The problems we are aware of are:

  • EPC not working when "certificate number" is selected.
  • On edit tenancy, if the logo is removed, it fails to be removed.
  • In inventory, add new activity (PDF report); photos are not being inserted into the PDF.

Regarding the EPC, as a temporary fix, you can go to the EPC register: https://www.gov.uk/find-energy-certificate - find the EPC and save it as a PDF. Then, choose the upload option and add the EPC. The issue is with creating the EPC PDF in the backend but uploading a PDF is working.

  • All issues should now be working.

    If an edit of an existing agreement causes a problem, please try creating a new one which should work without any trouble.

    Please report any issues here: https://www.landlordsguild.com/amember/helpdesk

    • docs.landlordsguild.com Scheduled maintenance to Tenancy Builder part of site

    On Monday, 8 August 2022, there is scheduled maintenance to the Tenancy Builder website. Customers should avoid creating or editing anything on that part of the website including:

    • tenancy agreements
    • other forms
    • referencing
    • applicants
    • inventory

    We will update this status when the maintenance is completed.

  • For the most part, all aspects of the docs site are working. Thank you for your patience.

    The only two outstanding issues which should be fixed tomorrow are:

    • On edit tenancy, if the logo is removed, it fails to be removed and will still be inserted. To fix this, please create a new tenancy without a logo.
    • In inventory, add new activity (PDF report); photos are not being inserted into the PDF. Existing reports already created are unaffected.

  • As an update for customers, the move is going well. We have identified a couple of issues which are being fixed now, and we expect all problems to be resolved today. We will update when completed. Please avoid editing or creating anything on the Docs part of the website. We thank you for keeping traffic down and allowing us to get this maintenance work done.

    • 07.08.22

    No incidents reported

    06.08.22

    No incidents reported

    05.08.22

    No incidents reported

    04.08.22

    No incidents reported

    03.08.22

    No incidents reported

    02.08.22

    No incidents reported