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This page shows currently known incidents. You can also view the uptime of all websites.

You can report an incident by creating a helpdesk ticket.

Success events shown on the graph are taken from various sources but are mainly from Tenancy Builder after a successful build.

Past Incidents

05.10.23

No incidents reported

04.10.23

docs.landlordsguild.com Adding EPC via certificate number is failing in Tenancy Builder

We have received reports that the EPC feature using the certificate number is failing in Tenancy Builder. We are investigating the issue.

As a temporary workaround, please follow these steps:

  1. Go to the portal to find EPC at https://www.gov.uk/find-energy-certificate
  2. Search by postcode or certificate number
  3. When viewing the EPC, click print and save it as PDF
  4. Return to Tenancy Builder, and for the EPC, choose "upload" and upload the PDF just created.

We apologise for the trouble, and we are looking into the issue.

  • The issue has been resolved. The government had changed the URL for checking an EPC.

    • 03.10.23

    No incidents reported

    02.10.23

    No incidents reported

    01.10.23

    No incidents reported

    30.09.23

    No incidents reported

    29.09.23

    No incidents reported