We are aware of an issue that is causing referencing reports to fail. We are in communication with the third‑party credit bureau, and we are working to resolve the issue. We apologise for the inconvenience.
The issue has now been resolved, and we apologise for the inconvenience caused.
You can run any failed reports through the system again, and they should work without trouble now. Please also re-run any zero reports you may have received today (28 October 2025), as they may now complete successfully. If you receive a further zero report, that is probably a genuine outcome and not a failure.
Thank you for your patience.
