All systems are operational.
You can report an incident by creating a helpdesk ticket.
Last updated 2025-11-18 10:55:24
Main website of Guild of Residential Landlords
View DetailsLast updated 2021-01-20 12:34:19
PRS Accreditation Scheme website
Last updated 2026-01-08 12:18:28
Last updated 2025-09-30 09:37:14
Various services "build" the agreement before it is returned as a PDF
Last updated 2025-07-23 10:18:04
Digital Signing
Last updated 2022-09-07 14:36:08
Last updated 2026-01-08 12:13:42
The tenancy assessment report referencing system
Last updated 2022-08-19 11:53:57
Last updated 2022-06-17 15:18:08
Last updated 2022-06-18 14:49:23
3rd party service appears to be working now.
The 3rd party service which merges all documents into a single agreement appears to be down. We are investigating and monitoring. Error code: tbv3-1720792
This issue has now been fixed. Tenant names will display in all cases
A fix is being worked on.
We are aware of an issue where if the tenant name is filled in but nothing else, the tenant name is not displayed at all on the produced tenancy agreement. To fix, please enter an email in the tenant email field. This email will not be displayed on the tenancy agreement so it can be anything (as long as a valid email). We apologise for the inconvenience. IT department has been notified and a fix will be made by tomorrow.
This appears to be fixed.
There appears to be an issue with the 3rd party service which merges Builder data into PDF format. We are investigating and monitoring. Error code: tbv3-1720607