All systems are operational

Past Incidents

1st April 2021

No incidents reported

31st March 2021

No incidents reported

30th March 2021

Merge Data Cloud Services Tenant details not displaying correctly.

We are aware of an issue where if the tenant name is filled in but nothing else, the tenant name is not displayed at all on the produced tenancy agreement. To fix, please enter an email in the tenant email field. This email will not be displayed on the tenancy agreement so it can be anything (as long as a valid email). We apologise for the inconvenience. IT department has been notified and a fix will be made by tomorrow.

  • This issue has now been fixed. Tenant names will display in all cases

  • A fix is being worked on.

  • 29th March 2021

    Merge Data Cloud Services Document data merge issue

    There appears to be an issue with the 3rd party service which merges Builder data into PDF format. We are investigating and monitoring. Error code: tbv3-1720607

  • This appears to be fixed.

  • 28th March 2021

    No incidents reported

    27th March 2021

    No incidents reported

    26th March 2021

    No incidents reported

    25th March 2021

    Merge Data Cloud Services Logo converting issue

    The service which converts logos is currently down. Our default logo will be used instead. Error code: tbv3-1718939

  • User not entering a valid URL to an image caused error.