The credit bureau appears to have fixed the issue. We apologise for the trouble.

If you have a reference hanging in progress, it may require submitting again. If you need any credit refund due to it not working and having to create a new one, please submit a ticket here: https://www.landlordsguild.com/amember/helpdesk

We are aware of an issue where a reference request will hang "in progress". This is caused by the credit bureau having server issues dealing with requests and sending reports back. We have made them aware and waiting for them to fix it. We apologise for the trouble.