It appears this issue is now resolved. We will continue to monitor, and we apologise for the trouble this caused.

Further update: the third-party provider has responded and is working on a fix. Once again, we apologise for the trouble and will continue monitoring closely.

We apologise for the trouble. We have notified the third-party provider about issues accessing their service and await a response.

There appears to be an issue with the 3rd party service which merges Builder data into PDF format. We are investigating and monitoring. Error code: tbv3-1720607