All systems are operational

About This Site

This page shows currently known incidents. You can also view the uptime of all websites.

You can report an incident by creating a helpdesk ticket.

Success events shown on the graph are taken from various sources but are mainly from Tenancy Builder after a successful build.

Past Incidents

26.01.21

docs.landlordsguild.com Update to issue where add further tenants on edit and using multiple guarantors

Update: This is now fixed. The issue where adding further tenants during an edit and are also using multiple guarantors has been fixed on our testing site and after further testing will be deployed to the live site. The issue only affects editing an already created agreement. Creating a new agreement with the correct number of tenants has no issue.

25.01.21

Merge Data Cloud Services Reported issue fixed

The report issue with merge data 3rd party service has been resolved.

Merge Data Cloud Services Document data merge issue

There appears to be an issue with the 3rd party service which merges Builder data into PDF format. We are investigating and monitoring. Error code: tbv3-1720607

Merge Data Cloud Services Document data merge issue

Further Update: the 3rd party service is now operational again and all systems are working.

Updated 25 January 18:14 We are aware of the problem relating to the 3rd party provider. We have made contact and awaiting a reply.

There appears to be an issue with the 3rd party service which merges Builder data into PDF format. We are investigating and monitoring. Error code: tbv3-1720607

24.01.21

No incidents reported

23.01.21

Merge Data Cloud Services Whilst editing a previously made agreement and adding further tenants with multiple guarantors

Fixed: If you edit a previously made agreement and add new tenants and have multiple guarantors, the multiple guarantors may not match the newly added tenants. This only affects editing. Creating a new agreement with correct number of tenants does not cause any issue. The issue is in hand and will be fixed soon (expected fix by 25/01/2021)

22.01.21

Merge Data Cloud Services Uploaded files being lost on edit

Fixed: After uploading PDF attachments (gas, EPC, electrical) and go back to edit the agreement later, the files are lost (but look like they are still there). The documents are correctly inserted on first save and build. The issue only arises when edit the same agreement. In this case, you should click "remove" to each one and add them again before building. The issue is in hand and will be fixed soon.

Merge Data Cloud Services Decimal places in number fields

Now fixed: if decimal places are put in a number field such as deposit (e.g. 500.23) the submit button won't work.

21.01.21

No incidents reported

20.01.21

No incidents reported