All systems are operational

About This Site

This page shows currently known incidents. You can also view the uptime of all websites.

You can report an incident by creating a helpdesk ticket.

Success events shown on the graph are taken from various sources but are mainly from Tenancy Builder after a successful build.

Past Incidents

31.01.21

No incidents reported

30.01.21

No incidents reported

29.01.21

Digital Signing Digital signing experiencing problems

We are investigating the 3rd party remote signing service which appears to be experiencing difficulties.

28.01.21

No incidents reported

27.01.21

Merge Data Cloud Services Merge data 3rd party provider

A 3rd party service provider we use to merge data into PDF appears to be experiencing difficulties.

docs.landlordsguild.com Login issues (new Builder)

Update: This is now fixed. We are aware of some people unable to login to the new Builder. It's due to special characters in usernames and/or email addresses. This is being worked on and fix should be available soon.

26.01.21

docs.landlordsguild.com Update to issue where add further tenants on edit and using multiple guarantors

Update: This is now fixed. The issue where adding further tenants during an edit and are also using multiple guarantors has been fixed on our testing site and after further testing will be deployed to the live site. The issue only affects editing an already created agreement. Creating a new agreement with the correct number of tenants has no issue.

25.01.21

Merge Data Cloud Services Reported issue fixed

The report issue with merge data 3rd party service has been resolved.

Merge Data Cloud Services Document data merge issue

There appears to be an issue with the 3rd party service which merges Builder data into PDF format. We are investigating and monitoring. Error code: tbv3-1720607

Merge Data Cloud Services Document data merge issue

Further Update: the 3rd party service is now operational again and all systems are working.

Updated 25 January 18:14 We are aware of the problem relating to the 3rd party provider. We have made contact and awaiting a reply.

There appears to be an issue with the 3rd party service which merges Builder data into PDF format. We are investigating and monitoring. Error code: tbv3-1720607