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About This Site

This page shows currently known incidents. You can also view the uptime of all websites.

You can report an incident by creating a helpdesk ticket.

Success events shown on the graph are taken from various sources but are mainly from Tenancy Builder after a successful build.

Past Incidents

06.04.21

Merge Data Cloud Services Merge documents issue

The 3rd party service which merges all documents into a single agreement appears to be down. We are investigating and monitoring. Error code: tbv3-1720792

  • Appears to be working. May have been a corrupt uploaded attachment

    • 05.04.21

    No incidents reported

    04.04.21

    No incidents reported

    03.04.21

    No incidents reported

    02.04.21

    Merge Data Cloud Services Merge documents issue

    The 3rd party service which merges all documents into a single agreement appears to be down. We are investigating and monitoring. Error code: tbv3-1720792

  • 3rd party service appears to be working now.

    • 01.04.21

    No incidents reported

    31.03.21

    No incidents reported

    30.03.21

    Merge Data Cloud Services Tenant details not displaying correctly.

    We are aware of an issue where if the tenant name is filled in but nothing else, the tenant name is not displayed at all on the produced tenancy agreement. To fix, please enter an email in the tenant email field. This email will not be displayed on the tenancy agreement so it can be anything (as long as a valid email). We apologise for the inconvenience. IT department has been notified and a fix will be made by tomorrow.

  • This issue has now been fixed. Tenant names will display in all cases

  • A fix is being worked on.