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About This Site

This page shows currently known incidents. You can also view the uptime of all websites.

You can report an incident by creating a helpdesk ticket.

Success events shown on the graph are taken from various sources but are mainly from Tenancy Builder after a successful build.

Past Incidents

25.10.22

No incidents reported

24.10.22

docs.landlordsguild.com Builder defaults to Wales, stuck in progress or EPC not added
3 years ago

After an update to the Tenancy Builder on 17 October 2022, a few customers have reported one or all of the following symptoms:

  • tenancy trying to build is stuck in progress
  • showing as Wales when it should be England or 
  • the EPC is not being inserted after choosing the certificate number.

We apologise for the trouble.

Please see this article, which provides a quick fix.

23.10.22

No incidents reported

22.10.22

No incidents reported

21.10.22

No incidents reported

20.10.22

No incidents reported

19.10.22

No incidents reported

17.10.22

docs.landlordsguild.com Update complete
3 years ago

Earlier this morning, a successful update was completed on the Tenancy Builder website. If you see an error when trying to build, please open the website (docs.landlordsguild.com) in a new private window (incognito in Chrome). That will load the website directly and not from your browser cache. Alternatively, please clear your browser cache, which will also work.