All systems are operational

About This Site

This page shows currently known incidents. You can also view the uptime of all websites.

You can report an incident by creating a helpdesk ticket.

Success events shown on the graph are taken from various sources but are mainly from Tenancy Builder after a successful build.

Past Incidents

31.10.22

No incidents reported

30.10.22

No incidents reported

29.10.22

No incidents reported

28.10.22

No incidents reported

27.10.22

No incidents reported

26.10.22

docs.landlordsguild.com Third party service running slow

A third-party service that compiles agreements in the cloud is experiencing difficulties and running slow or occasionally failing. It is due to AWS storage running slowly. We are closely monitoring.

You may find an agreement will show "in progress" for lengthy periods during this period.

We apologise for the inconvenience.

  • The third-party service and AWS servers appear to be operating normally again.

    If your agreement is showing "failed" or stuck "in progress", please edit the agreement, go to the last page and build again. It should work without trouble.

    • 25.10.22

    No incidents reported

    24.10.22

    docs.landlordsguild.com Builder defaults to Wales, stuck in progress or EPC not added

    After an update to the Tenancy Builder on 17 October 2022, a few customers have reported one or all of the following symptoms:

    • tenancy trying to build is stuck in progress
    • showing as Wales when it should be England or 
    • the EPC is not being inserted after choosing the certificate number.

    We apologise for the trouble.

    Please see this article, which provides a quick fix.