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About This Site

This page shows currently known incidents. You can also view the uptime of all websites.

You can report an incident by creating a helpdesk ticket.

Success events shown on the graph are taken from various sources but are mainly from Tenancy Builder after a successful build.

Past Incidents

10.08.23

Merge Data Cloud Services Document data merge issue

There appears to be an issue with the 3rd party service, which merges Builder data into PDF format. We have checked the third-party website, and they have confirmed they are experiencing intermittent outages with their service. Tenancy Builder will make three attempts to produce the PDF 5 minutes apart. After that, you could edit the agreement and save and build again because the issue is intermittent. We apologise for the trouble, and we will keep monitoring the situation.

  • According to the third-party status website, the issue has been resolved but could reoccur, as we can see several outages today. I appreciate your patience.

    • 09.08.23

    https://www.landlordsguild.com Websites down

    Websites appear to be non responsive. This may be due to maintenance being performed by the server host but we are investigating.

  • Although websites are responsive again, it seems to be intermittent. We have identified the cause: the third-party server host is experiencing global outages, including the London region. They are implementing a fix. Sorry for the trouble.

  • Websites appear to be intermittently becoming unresponsive. We are working to fix the issue. Sorry for the trouble.

  • All sites are responsive again. Sorry for any trouble caused.

    • 08.08.23

    No incidents reported

    07.08.23

    No incidents reported

    06.08.23

    No incidents reported

    05.08.23

    No incidents reported

    04.08.23

    No incidents reported